Uber is refunding passengers who used the service after the London terror attack
Uber is sending a message to its passengers—use the app in times of emergency, regardless of the surge you see.
The ride-hailing giant refunded the rides of all customers who used the service during the London terror attack on Saturday within the affected areas. That included tens of thousands of passengers, according to a statement from Uber.
The company also said it eliminated surge pricing after finding out about the incident.
"As soon as we heard about the incident we immediately suspended dynamic pricing all around the area of the attacks—and shortly afterwards across the whole of central London—just as we did following the attacks in Manchester and Westminster," reads the statement, attributed to Tom Elvidge, general manager of Uber in London.
Uber has previously taken heat for allowing surge pricing during terror attacks, most notably after a bomb injured dozens of people in New York City in September 2016. Other times they have canceled surge, for instance around the Paris terror attack in November 2015.
The company, which has had a rough stretch that has included accusations of deceiving local authorities, stealing another company's technology, and having a toxic workplace culture, initially eliminated the surge but then decided all rides taken in Central London during the attack were to made free and refunded all affected passengers.
"We are also ensuring all rides from around the affected area were free of charge. Our team is also working with the Metropolitan Police to help them get any footage from drivers who were in the area at the time," the statement continued.
Uber also donated to #OneLoveManchester, the benefit concert organized by Ariana Grande.
Tweet may have been deleted
Instead of coming up with a number to donate, Uber said it would match fares to and from the arena.
Featured Video For You
Making your own 'Wonder Woman' costume is easier than you thought
TopicsActivismUber
相关文章
Yes, big spiders are spreading in the U.S. No, they're not flying.
They're not after you. And they don't "parachute" from the sky.Periodically, people and headlines on2024-09-21This app wants to warn undocumented immigrants of raids in Trump's America
Just 24 days into Donald Trump's presidency, more than 680 undocumented immigrants were forced to le2024-09-21Samsung Galaxy Home smart speaker will launch in 'first half of 2019'
Do you remember Samsung's Bixby-powered Galaxy Home smart speaker that was created to compete direct2024-09-21Lyft reportedly will beat Uber to IPO
The two competing ride-hailing apps Lyft and Uber both filed paperwork before the end of 2018 to go2024-09-21Project 2025 Comstock Act: Trump’s new abortion comment exposed.
This week, Donald Trump gave his clearest answer to date about whether he would enforce the Comstock2024-09-21Nest put a microphone in its security hub without informing customers
It's not every day you get a straight up "our bad" from a tech giant.Google announced in early Febru2024-09-21
最新评论